Privacy policy
Privacy Policy
Last updated: 13 April 2026
Elevator Design Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, or use our online forms.
1. Who we are
This website is operated by:
Elevator Design Limited
26 Leckwith Avenue
Cardiff
CF11 8HQ
Email: info@elevatordesign.co.uk
Phone: 029 2043 7910
Website: https://www.elevatordesign.co.uk/
For the purposes of data protection law, Elevator Design Limited is the data controller of the personal data collected through this website.
2. The personal data we collect
We may collect and process the following personal information:
your name
your company name
your email address
your telephone number, if provided
details you submit through our contact forms or enquiry forms
technical information about how you use our website, such as IP address, browser type, pages visited, time spent on the site and referring website
cookie and analytics data collected through Squarespace and Google Analytics
We do not intentionally collect sensitive personal data through this website. Please do not send sensitive personal information unless it is necessary and you are happy for us to process it.
3. How we collect your data
We collect personal data when:
you complete a contact form on our website
you email, call or otherwise contact us
you browse our website
you accept cookies through our cookie banner
you sign up to receive marketing communications, where offered
4. How we use your personal data
We use your personal data to:
respond to enquiries and provide requested information
communicate with you about potential or ongoing projects
deliver our services
maintain and improve our website
understand how visitors use our website through analytics
comply with legal or regulatory obligations
send marketing communications where you have asked to receive them or where we are otherwise permitted to do so by law
5. Our lawful bases for processing
Under UK data protection law, we rely on the following lawful bases:
Legitimate interests – to operate, maintain and improve our website and services, and to respond to business enquiries
Consent – where you have agreed to the use of non-essential cookies or asked to receive marketing communications
Contract – where processing is necessary to take steps before entering into a contract with you or to perform a contract
Legal obligation – where we need to process personal data to comply with the law
6. Cookies and analytics
Our website is built on Squarespace, which may place essential cookies needed for the website to function properly. We may also use optional analytics and performance cookies to understand how visitors use the site and to improve the user experience.
We use Google Analytics to collect information about website usage. This may include information such as:
pages visited
time spent on pages
device and browser type
approximate location
how visitors arrived at the website
Google Analytics helps us measure and improve website performance. The information collected is generally aggregated and does not directly identify you.
Where required, we will ask for your consent before placing non-essential cookies on your device. You can also manage cookies through your browser settings and our cookie banner.
7. Who we share your data with
We may share your personal data with trusted third-party service providers who help us run our website and business, including:
Squarespace – website hosting, forms and core website functionality
Google Analytics / Google – website analytics
professional advisers or service providers where reasonably necessary
law enforcement, regulators or other authorities where required by law
We do not sell your personal data to third parties.
8. International transfers
Some of our third-party service providers may store or process personal data outside the UK. Where this happens, we take reasonable steps to ensure that your personal data is protected and handled securely and in accordance with applicable data protection law.
9. How long we keep your data
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including for legal, regulatory, tax, accounting or reporting requirements.
In practice:
contact form enquiries are kept for as long as needed to respond to and manage the enquiry and any follow-up relationship
analytics data is kept according to the retention settings in our analytics tools
marketing data is kept until you unsubscribe or ask us to stop contacting you, unless we need to retain a limited record for compliance purposes
10. How we protect your data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
11. Your rights
Under UK data protection law, you may have the right to:
access the personal data we hold about you
request correction of inaccurate or incomplete data
request deletion of your personal data
object to or restrict certain types of processing
withdraw consent where we rely on consent
request transfer of your data in certain circumstances
complain to the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at info@elevatordesign.co.uk.
12. Complaints
If you have any concerns about how we use your personal data, please contact us first and we will do our best to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
13. Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal data.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality or legal requirements. Any updates will be posted on this page and the revised date will be shown at the top.