Privacy policy

Privacy Policy
Last updated: 15 April 2026

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and service users.

1.2 This policy applies where we are acting as a data controller in relation to the personal data of our website visitors and service users — in other words, where we determine the purposes and means of processing that personal data.

1.3 Our website is built using Squarespace, which may collect certain data automatically (including analytics and cookies). Further details are set out below.

1.4 We use cookies and similar technologies on our website. You will be asked to consent to the use of non-essential cookies when you first visit our site.

1.5 In this policy, “we”, “us” and “our” refer to Elevator Design Limited.

2. How We Use Your Personal Data

2.1 Types of data we collect

We may process the following categories of personal data:

  • Usage data

  • Enquiry data

  • Service data

  • Notification data

  • Correspondence data

  • Transaction data (if applicable)

2.2 Usage Data (Analytics)

We may process data about your use of our website (“usage data”). This may include:

  • IP address (anonymised where possible)

  • geographical location

  • browser type and version

  • operating system

  • referral source

  • length of visit, page views and navigation paths

Sources:

  • Squarespace Analytics

  • Google Analytics

Purpose:
To analyse and improve website performance and user experience.

Legal basis:
Consent (via cookie banner) and/or legitimate interests in improving our website.

2.3 Enquiry Data

We may process information you provide when contacting us via forms or email (“enquiry data”).

Purpose:
To respond to enquiries and provide relevant information about our services.

Legal basis:
Consent and/or legitimate interest in responding to business enquiries.

2.4 Service Data

We may process personal data provided in the course of delivering our services.

This may include:

  • name

  • company

  • job title

  • contact details

Purpose:
To deliver services and manage client relationships.

Legal basis:
Performance of a contract and/or legitimate interests.

2.5 Notification Data

If you subscribe to updates or newsletters, we may process your contact details.

Purpose:
To send relevant communications.

Legal basis:
Consent (you can unsubscribe at any time).

2.6 Correspondence Data

We may process information contained in any communication you send to us.

Purpose:
Communication and record-keeping.

Legal basis:
Legitimate interests.

2.7 Transaction Data (if applicable)

If you purchase services from us, we may process transaction-related data.

Purpose:
To fulfil contracts and maintain records.

Legal basis:
Contractual necessity and legal obligations.

3. Sharing Your Data

We may share your data with:

  • Professional advisers (e.g. legal, accounting)

  • Suppliers and subcontractors (where necessary to deliver services)

  • Technology providers (e.g. Squarespace, analytics tools)

We ensure that all third parties respect the security of your personal data and treat it in accordance with the law.

4. International Transfers

Some of our service providers (including Squarespace and Google) may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations

  • Standard contractual clauses

5. Data Retention

We will only retain personal data for as long as necessary.

Typical retention periods:

  • Enquiries: up to 12 months

  • Client data: duration of relationship + legal/accounting requirements

We may retain data longer where required for legal or regulatory reasons.

6. Cookies

Our website uses cookies to:

  • ensure the site functions properly

  • analyse usage and performance

  • improve user experience

You can manage your cookie preferences via the cookie banner or your browser settings.

For more detail, you may wish to include a separate Cookie Policy (recommended for best practice).

7. Your Rights

Under UK GDPR, you have the right to:

  • access your personal data

  • correct inaccurate data

  • request deletion

  • restrict or object to processing

  • withdraw consent at any time

  • request data portability

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

8. Security

We take appropriate technical and organisational measures to protect your personal data.

9. Changes to This Policy

We may update this policy from time to time. Please check this page periodically.

10. Contact Details

Elevator Design Limited
26 Leckwith Avenue
Cardiff
CF11 8HQ

You can contact us:

  • via our website

  • by email (as listed on the site)

  • by phone (as listed on the site)

11. Data Protection Contact

If you have any questions about this policy or your data, please contact:

Hazel Cooper, Elevator Design Limited